Redirect, Inc. (“we”, “us”, “our”) values customers and users and respects their privacy. This Privacy Policy governs the collection and use of data in connection with our website (the “Site”). Our applications, and any services we offer (Collectively, the “Services”). The Privacy Policy sets forth the nature, purpose, use and sharing of any information that identifies or can be used to identity the various users of the Services. Use of Services confirms consent to this Privacy Policy and the collection and processing of Personal Information in accordance with these terms.
We help influential people (“End Users”) publish content on social, oftentimes connecting them with those who wish to secure social media posts to endorse or advocate for their products or events (“Customers”). We often work with the agents of the End Users and other representatives (“Agents”, and collectively with End Users and Customers, our “Users”). In order to perform obligations to our Users, we must collect a fair amount of Personal Information, which we use in accordance with the Terms of Service and this Privacy Policy. We collect different types of information about different types of Users, but generally we collect from all Users the Personal Information they give us when they register with the Site or Use the Services, including name, address, phone number, date of birth, email address, credit car or bank information, and other Personal Information requested as part of using the Site or the Services. We automatically collect certain Personal Information such as a User’s IP address and Session ID in order to prevent fraud and abuse.
In addition to the information collected about an End User when they sign up for our Services (or their Agents signs up on their behalf), we monitor the social media behavior of End Users in order to analyze the performance of their social posts to determine the potential effectiveness of sharing content with the End User for our Customers. We collect information about the social media presence of the End User, including their particular identifiers (usernames, handles, etc.) and information about their reach and engagement with their followers (“Audience”). As part of the Services, End Users may choose to connect their social media accounts and provide various permissions to us via the social media platform’s app authorization pages.
In addition to the information collected when a Customer signs up for Services, information may be collected that, while not Personal Information, may be confidential, including, but not necessarily limited to, marketing goals and other internal business or organizational information. Such information is kept confidential in accordance with our Terms of Use, applicable law, and this Policy.
Except as otherwise noted in this Privacy Policy. Personal Information, and Non-Personal Information of Users may be collected for internal purposes only. A User’s Personal Information may be utilized to provide the Services, or for legitimate business interests to the extent those interests shall not outweigh a User’s privacy rights. For example, Personal Information may be used to:
Process transactions Users complete using the Services.
Conduct routine business operations in furtherance of legitimate business interests.
Employ internal marketing techniques such as tracking customer preferences to provide a customized Site experience and communicating with Users about Services, special offers, and other services.
Secure systems, prevent fraud and help protect the security of User accounts.
Generate reports based on aggregated and anonymized generic product, location and other contributed information, which we may use internally, or which we may sell to others.
Comply with court and governmental orders.
Include User in Service add-ons or changes that enhance their experience and provide them ongoing benefits of all services on offer.
Administer a contest, promotion, survey, or other feature of the Site or the Services to enhance User experience.
On occasion, ReDirect will need to contact Users. Primarily, these messages are delivered by email, SMS Messages, social media Direct Messaging, or by push notifications for a variety of reasons, including event notifications, service updates, marketing, and potential transactions. If a User no longer wishes to receive push notifications, they can be disabled at the device level. Users can opt out of receiving any marketing-specific communications via email or Messages in account settings or by sending an email to redirect.gg@protonmail.com. To ensure Users properly receive notifications, we will need to collect certain information about a User’s device, such as operating system and user identification information. Every account is required to keep a valid email address and SMS Messaging phone number on file to receive Service-specific messages and may choose which method of contact is preferred. If a User chooses SMS Messages and opts out of receipt of messages at any point, Service updates will be sent via the email address on file instead. We may also contact Users by telephone to provide member support or for transaction-related purposes if Users request a call.
Users who wish to decline any service by any subprocessor listed below may reach out to Redirect at redirect.gg@protonmail.com. Users should be aware that if they opt out of any of the subprocesses below, we may not be able to fully provide Services and their experience on the site may suffer. ReDirect reserves the right to amend this list at any time and in so doing, shall update this Privacy Policy and so advise the Users of the change.
Twilio – software used to communicate text messages via SMS/WhatsApp
Sendgrid – software used to communicate email messages
Stripe – software for processing credit card payments
Plaid – software for processing ACH payments
Intercom – software used to communicate in-app live chat
Microsoft Azure – solutions used to host the datacenter and systems
Amazon Web Services – solutions used to host the datacenter and systems
Certain third-party sites may be used solely to further enhance the Customer experience on the site. When these third parties are so used, their Acceptable Use Policies shall apply as well the Automated Data Collection Policy outlined below.
Users should contact redirect.gg@protonmail.com should they wish to opt out of such third-party services.
In order to provide the Services, the Social Information of End Users may be shared with Customers and Agents. Social Information for the purposes herein may include but not be limited to, an End Users’ handles on various social media websites and related activity. We are fully committed to respecting the rights and wishes of Users as the pertain to any information collected, including by complying with relevant data privacy laws and regulations as detailed below. We constantly weigh business needs and the legitimate privacy needs/concerns of Users.
If there are any questions regarding this Privacy Policy, you may contact us at admin@redirect.gg